How are users added to or removed from an Enterprise Product?
As a part of the initial onboarding process, our Client Success Team will work directly with your EAs to ensure all desired users are successfully brought onto the TeamSight platform from launch. As you continue to engage additional users within the Enterprise Product thereafter, your EAs can quickly manage this through the Add or Remove buttons located within the Enterprise Account Settings page:
Can we automate the management of users access within the Enterprise Product?
Should your organization request Single Sign On (SSO) or to develop an Application Programming Interface (API) or any additional technology integration to facilitate the administration and management of your organization’s structure, our development team is happy to engage as requested. Please contact your Client Success Representative or reach out to us at firstname.lastname@example.org to coordinate a discussion by which to explore these options.
What should we do if our Enterprise Administrator has left our enterprise/organization?
While this scenario highlights the added benefit of having multiple users with EA access within your organization, we understand that some organizations may choose to rely on one EA to manage the TeamSight Enterprise Product. In the instance in which this individual is no longer able to serve in the EA role, you may contact your Client Success Representative or reach out to us at email@example.com to request assistance in re-assigning this access to another individual.